FAQ

Frequently Asked Questions

Ans. We have been providing Webhosting services since March of 2008
Ans. We have a 15 Day Unconditional Money Back Guarantee!
Ans. We have a 99.9%+ Uptime guarantee.
Ans. Yes we include a free site builder for all of our hosting packages.
Ans. No, we don't allow legal/illegal adult content on our hosting services.
Ans. Currently we accept payments made via Direct Credit Card Processing and Paypal
  • Credit Card - VISA, MasterCard, VISA/MC debit cards.
  • Paypal - VISA, MC, Am. Express, VISA/MC debit cards, bank transfer, eCheck, Paypal balance.
  • Skrill (MoneyBookers) - Skrill Balances.
  • Alert Pay- Alertpay Balances, Visa Credit cards.
  • EBS- India Net Bankings, Debit Cards, Visa/ Master Credit Cards.
Ans. They will be emailed to you after you signup.
Ans. You will not be charged for over usage fees and will be able to upgrade your Plan at anytime.
Ans. Yes, you may upgrade or downgrade your account anytime you like, just contact us.
Ans. No, we're not a reseller, we have root access to and manage our own servers.
Ans. Yes, we allow sites to have commercial advertisements.
Ans. No We have safe mode turned off.
Ans. Yes we do. Please note SSH is only enabled upon request for shared hosting customers and for up to 24hrs. Also please make sure SSH is provided for your hosting package.
Ans. Yes, you may host your friends.
Ans. Your account will be setup instantly and your account info will be emailed to you.
Ans. You'll be given the link in your welcome email after signup.

Web Services

Ans. You will need to connect to yourdomain.com using your login info using a FTP Client such as CuteFTP.
Ans. Your FTP Client needs to be able to view Hidden files or you need to enable it inside your FTP Client. If you really can't delete it then just contact us.
Ans. POP3 and SMTP will be mail.yourdomain.com
Ans. Make sure your scripts are writable. Simply chmod 777 the file or change the file to read/write from your ftp client.

Paths

Ans. The path is /home/username/public_html
Ans. PHP5 is enabled by default, PHP4 can be enabled by using the .php4 extension or add a .htaccess file in your folder with the line: AddHandler application/x-httpd-php4 .php .php4 .php3 .phtml
Ans. The path to perl is /usr/bin/perl
Ans. The path to curl is /usr/bin/curl
Ans. The path to ImageMagick is /usr/bin/ or /usr/bin/mogrify or /usr/bin/convert.
Ans. The path to NetPBM is /usr/bin/ as all required files and binaries for NetPBM are located there.
Ans. The path to sendmail is /usr/sbin/sendmail.
Ans. The path to FFmpeg is /usr/local/bin/ffmpeg and yes we do support FFmpeg Hosting and FFmpeg-PHP. (Note: We support YouTube Clone Scripts!)
Ans. The paths are /usr/bin/mplayer , /usr/bin/mencoder and /usr/local/bin/flvtool2

Billing

Ans. Simply email us your site username and password within fifteen days and we process your refund in less then 24 hours.
Ans. All online payments are recurring. Your payment will automatically be deducted. You may also pay mAnnually each billing cycle using the Paypal BUYNOW option.
Ans. Please contact billing dept. via helpdesk for an upgrade/downgrade. Be specific which package and billing cycle you want.
Ans. If you wish to close your account simply contact our helpdesk's billing dept. If you want to request for a refund please include your payment info as well. Then you'll need to cancel your paypal subscription if you have one made.